On-Line #58 13 октября 1996

ZXNet

Mosaic - A pair of sobrazheny about communication between sysops and user ' s.

                MOSAIC



   Dear Editors of the newspaper "ON_LINE", I want to introduce 
you to a few of their concerns about communication between 
sysops and user'ami. 

       I sit like that for Claudia late at night ...
       _________________________________________


   So, I sit, so for Claudia late at night and with konnekchus
one familiar to me BBS'koy, from those that instead of a 
telephone call a password. Povisel on it a bit, and disable, 
dial another station at which the password was not forgetting, 
however, change it to a phone number. I remembered about the 
need this action only after the konnekta when it was already 
too late to take any action on the matter. The next day I 
prepared a small apology, but upload it to the server is not 
able because of the terrible quality of communication. 


   Two days after this unfortunate konnekta suddenly the phone 
rang and asked me to. - Hello, this is not good *******, shit 
on BBS'ke! "-" Yes, I know, by chance happened, I forgot Change 
your password on the phone and wanted to upload an apology, but 
could not connect, so I apologize now, personally, "- "I am not 
interested, all say" casually "forgot" to me do not care, I'll 
call one sysop, you will select a network address, thrown out 
of the network (probably had in mind ALEX?), such Cases have 
been, it came to massacre, but oh well, I'm very good, I 
forgive you, so be it, let's see how you will behave more ... 
"etc., etc. Of course the dialogue has not been such a word in 
word, since I have no memory of the recorder or computer, and 
conversation took place several days ago, it was diluted timid 
attempts to justify on my part, and assurances that it is not 
care by Sysop (I purposely do not mention his name that would, 
God forbid not to defame a good man, himself, he learns, and 
others, and do not know), and the conversation lasted for ten 
seconds and minutes, perhaps ten at a minimum, and consisted in 
mainly of raids on me by this Sysop. Know quite a shame to hear 
all this avalanche of de.ma after as a cultural and apologized 
sysop'om. 


   I certainly understand the need to deal with bullies, but if 
so will fight with all the guilty, then I think there is a 
danger that after such a rebuke user does not want more calls 
to the station BBS, and perhaps fearing angry sysops with other 
BBS'ok, decide to sell all to hell and modem leave the network 
far away. 


   I therefore request that all sysops: Guys, we must believe 
the user if he says he did it accidentally, you have to be 
mutually polite, as the network collapse is not only if sysop'y 
disappear, but disappear if the users! 


   I understand that every sysop runs not only and not
so much on yourself, how many customers and I personally 
believe that Although users and sysops can not dictate its own 
terms, but at least can count on courteous and civilized 
conversation even if its wrong. Well, yes I have a special 
case, this BBS I called first, and Sysop simply was not possible

find me a better hand (just not necessary, please
laugh at this phrase, I know Russian better than you, just
very late and sleep hochetsa brutally!), but not necessary, 
probably so rude! But please do not say "you're so clever,

why did he not opened the BBS? "- why not open that clever! A
Seriously, I would have long since discovered, but I do not 
live alone at home, and My close relatives are afraid that the 
phone is shut off just due to the modem. I like the user, and 
then work in a network is problematic, to say nothing about the 
server ... Sorry, I'm happy to be a little posysop'il would 
benefit Spectrum. 


   I hope that sysop'y be more polite, and the normal
users (not hooligans) are less scattered (especially me).

                               Bye!
P.S. The name does not point out, since it does not matter.

                ° ° ° °

ALEX (Research): Yes ... Culture we really do not have enough 
... 


   I can not dictate any terms to operators of nodes, if they 
adhere to the Charter of the network, the only item in your 
benefit - 


       "4.4 Preventive measures.


   In the discussion and analysis of cases of improper behavior
biased and humiliating attitude towards offenders is not 
allowed! " 

       "4.4.2 .........

   .....


   In the case of the facts "alleged bullying" should be
particularly pay attention to the quality of communication with 
the user. Technical reasons are not grounds for exclusion - the 
user is prompted to register at another station. " 


   By the way, historically, these items of the Charter have 
been prescribed after I was brutally tortured conscience after 
two unnecessary visits to address some of the users in 1995 
(when another network was not). 


   Leave the above cases on the conscience of the sysop. 
Although it is possible to understand (if he got a call 25 
people per night is not impossible that he did not hit on that 
...). 


   The only thing to which one should pay attention to - phone
Calls to neotvedennoe time (in the directory specified when you 
can with sysop talk voice).



   Incidentally, the letter is not an anonymous user. It was 
formalized and forwarded in accordance with existing 
regulations. And so, as it is no longer anonymous letter - we 
were obliged to leave everything intact.                        
     Sincerely,                           Alexei Ivanov

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